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Home » Blog » 10 Best Customer Support Software – Top 10 Tools Reviewed
Software

10 Best Customer Support Software – Top 10 Tools Reviewed

Osher Deri
Last updated: 22/09/2025 10:34 PM
Osher Deri
3 months ago
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Disclosure: We are not a registered broker-dealer or an investment advisor. The services and information we offer are for sophisticated investors, and do not constitute personal investment advice, which of necessity must be tailored to your particular means and needs. !
10 Best Customer Support Software – Top 10 Tools Reviewed
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In this article, I will review the software that I labeled as the “Best Customer Support Software” in regards to assisting businesses in enhancing the speed and quality of customer service.

Contents
  • Key Points & Best Customer Support Software
  • 10 Best Customer Support Software
    • 1.Zendesk
    • 2.Freshdesk
    • 3.Zoho Desk
    • 4.Help Scout
    • 5.Salesforce Service Cloud
    • 6.Intercom
    • 7.LiveAgent
    • 8.HubSpot Service Hub
    • 9.Kayako
    • 10.Jira Service Management
  • Conclusion
  • FAQ
    • What is customer support software?
    • Which software is best for small businesses?
    • Which tools offer live chat?

It does not matter if you are running a small business or a larger enterprise; with the right software, communication can be simplified, manual processes can be done away with, and customer satisfaction can be enhanced greatly.

Here are some of the most recommended solutions by different support teams in various industries.

Key Points & Best Customer Support Software

Customer Support SoftwareKey Features / Highlights
ZendeskMulti-channel support, AI-powered bots, customizable workflows, robust analytics.
FreshdeskOmnichannel support, ticketing automation, self-service portal, easy integration.
Zoho DeskContext-aware ticketing, SLA management, multi-brand support, AI assistant.
Help ScoutShared inbox, customer profiles, live chat, knowledge base integration.
Salesforce Service CloudAI-powered automation, CRM integration, case management, omnichannel routing.
IntercomConversational support, proactive messaging, bots, product tours, integration with CRM.
LiveAgentReal-time chat, ticketing, call center features, social media integration.
HubSpot Service HubUnified CRM, knowledge base, customer feedback tools, automation workflows.
KayakoUnified conversations, real-time messaging, internal collaboration tools.
Jira Service ManagementITSM focused, incident and change management, automation, integrates with Jira Software.

10 Best Customer Support Software

1.Zendesk

Zendesk is distinguished as a top customer support application due to its intuitive design, strong automation features, and support for multiple channels.

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Businesses can interact with customers through email, chat, phone, and social media, all managed within one central system.

Supports operations and response times are enhanced through AI-powered bots, customizable workflows, and a strong ticketing system.

Zendesk

Zendesk offers comprehensive analytics and reporting features to monitor key performance indicators alongside customer satisfaction.

Zendesk offers something for every business type and integrates seamlessly with hundreds of applications so companies of any size can provide exceptional service and foster enduring customer relationships.

FeatureDescription
Multichannel SupportHandles email, chat, phone, and social media in one platform
AI-powered BotsAutomate responses and handle common queries
Customizable WorkflowsAutomate ticket routing, escalation, and task assignments
Analytics & ReportingOffers detailed insights into support team performance
Self-Service PortalHelp center and knowledge base for customer self-service
App IntegrationsConnects with 1,000+ third-party tools and apps
Visit Now

2.Freshdesk

Freshdesk is an industry-leading customer support application whose aim is to make customer service operations more efficient.

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Its self-service ticketing system, omnichannel support (email, live chat, phone, and social media), and automation systems escalate agent effectiveness.

Customers can answer their questions through self-service portals, knowledge bases, and AI chatbots.

Freshdesk

With SLA/response time management goals, collaboration dashboards, and reporting work Freshdesk guarantees enhanced customer satisfaction and reduced customer wait times.

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Freshdesk can be used by all types of businesses since it is easy to scale and integrate with other systems.

FeatureDescription
Omnichannel SupportManage customer queries across email, phone, chat, social media
Ticketing SystemTracks, prioritizes, and resolves tickets efficiently
AI & AutomationFreddy AI for smart responses and workflow automation
Self-Service PortalPublic knowledge base and community forums
SLA ManagementEnsure timely responses and resolutions
Integration OptionsWorks with popular CRMs, ecommerce, and collaboration tools

3.Zoho Desk

Zoho Desk is an all-in-one customer service application which enables support for emails, phone calls, social media, and live chats. Also, it provides context-sensitive ticketing, automated assistance with Zia, and sophisticated automation to optimize workflows and cut down on response times.

With Zoho Desk, teams can manage ticket workflows with tiered prioritization and delegating. It also has advanced analytics and real-time dashboards for tracking performance. Self-service and multi-brand help desk features are ideal for expanding companies.

Zoho Desk

From a customer service perspective, Zoho Desk is fully integrated with the rest of the Zoho suite and many other external applications, which makes it a flexible and affordable option for businesses.

FeatureDescription
Context-Aware TicketingGives agents full context of customer interactions
Zia AI AssistantSuggests solutions and auto-tags tickets
Multi-Channel SupportSupports email, chat, phone, and social media
Workflow AutomationAutomates repetitive tasks and ticket assignment
Reports & DashboardsVisual analytics for performance monitoring
Multi-Brand Help DeskManage support for multiple brands from one account

4.Help Scout

Help Scout makes customer support software that seeks to deliver the human touch. It has a shared inbox that helps teams to manage and respond to customer emails collaboratively so that no query is overlooked.

With live chat, knowledge base features, and customer profiles, Help Scout enables quicker and richer context answers. Help Scout also offers automation, tagging, and performance reporting streamlined workflow and improve service efficiency.

Help Scout

Help Scout is robust, but easy to use, and integrates well with some of the more popular tools and CRMs. This product is most suitable for small to middle sized businesses.

Help Scout prioritizes ease of use, clarity, customer satisfaction, and transparency, offering a simple design with an unfettered, clean interface.

FeatureDescription
Shared InboxCollaboratively manage customer emails
Live ChatEngage visitors in real-time
Knowledge BaseBuild searchable articles for self-service
Customer ProfilesView full customer history and details
Automation & TaggingStreamline ticket organization and responses
ReportingTrack volume, response time, and customer satisfaction

5.Salesforce Service Cloud

Salesforce Service Cloud is an all-in-one customer support solution developed on the Salesforce platform that can service businesses of any size.

Your agents can now provide fast and personalized support over any channel like email, phone, chat, or social media using advanced omnichannel support.

Customer satisfaction is boosted, and agent productivity improved with AI tools such as Einstein for case routing and automation.

Salesforce Service Cloud

Additional features within Service Cloud also include a knowledge base, self-service options, performance analytics on Service Cloud’s realtime capabilities, and performance analytics.

Businesses looking to scale up their support operations while integrating deeper CRM relations for long term customer partnerships will benefit greatly from the 360 degree customer overview Service Cloud provides.

FeatureDescription
Omnichannel RoutingDirects cases to the right agent across channels
Einstein AIPredictive analytics and smart recommendations
Case ManagementTracks and resolves support requests efficiently
Knowledge BaseCentralized knowledge articles for agents and customers
CRM Integration360° customer view with full Salesforce CRM access
Service AnalyticsReal-time dashboards and insights

6.Intercom

Intercom is sophisticated customer support software geared toward providing support via messaging and automation. It includes live chat, in-app messaging, and even email and AI-powered chatbots for instant customer engagement and issue resolution.

Support teams are enabled to respond automagically using Intercom’s unified inbox customer data platform and automation workflows which apply personalisation at scale.

Intercom

For SaaS and online businesses, it is perfect due to its comprehensive functionality that includes onboarding, product tours, and proactive support.

Intercom’s effortless-user adoption, direct purpose alignment and ease of integration alongside its reputation automation gap tools elevates customer support to customer engagement improving satisfaction and retention metrics.

FeatureDescription
Conversational MessagingLive chat, in-app, and email support
AI ChatbotsAutomate FAQs and route complex issues
Product ToursGuide users with onboarding flows and tips
Unified InboxManage all conversations in one place
Help CenterPublic knowledge base for self-help
Workflow AutomationAutomate repetitive support processes
Visit Now

7.LiveAgent

LiveAgent is comprehensive customer service software that integrates live chat, ticketing, email, call centers, and social media all in one platform.

For quick communication, it provides real-time chat, automation rules, canned responses, and a universal inbox.

LiveAgent

LiveAgent provides CRM, reporting tools, and a customer portal. Its numerous apps enhance integration, and its customizable interface increases adaptability, making it useful for all business sizes.

LiveAgent uses automation to facilitate fast, personalized responses across multiple channels, enhancing team efficiency and customer support.

FeatureDescription
Multi-Channel SupportEmail, chat, call center, social media in one platform
Real-Time Live ChatEngage customers instantly with live responses
Built-in Call CenterHandle calls with IVR, call routing, and recording
Universal InboxConsolidates all communication in one place
Customer PortalSelf-service options with forums and KB
Automation RulesCustom triggers and workflow automation
Visit Now

8.HubSpot Service Hub

The HubSpot Service Hub is designed for customer support and helps businesses offer exceptional customer service in a manner that aligns with growth objectives.

It is built on the HubSpot CRM platform, and thus, contains an all-in-one dashboard for tracking, ticketing, a knowledge system, live chat, and various automation tools to improve support workflows.

HubSpot Service Hub

In addition to collecting customer feedback, reporting dashboards, and SLA monitoring, Service Hub assists teams in measuring and improving service quality. Its dedicated inbox and customer profiles guarantee personalized static replies alongside dynamic tailored interactions.

Businesses that need an all-in-one system for customer engagement and retention, integrated with other marketing and sales tools, will find HubSpot Service Hub very useful, especially those with growing needs.

FeatureDescription
Ticketing SystemTracks, assigns, and prioritizes issues
Shared InboxCollaborate on support conversations
Knowledge BaseCreate searchable help articles
Feedback ToolsCollect and analyze customer satisfaction data
Automation & RoutingAutomatically assign tickets based on rules
CRM IntegrationFull visibility into customer interactions across departments
Visit Now

9.Kayako

Kayako consolidates customer communication through help desk software that can integrate email, live chat, social media, and help centers.

Support staff can handle conversations with greater ease due to Kayako’s unified inbox which collects every interaction.

Inline chat, customer journey tracking, collaboration, and sophisticated automated workflows enhance streamlining, delivering comprehensive support.

Kayako

Small and medium enterprises can best leverage Kayako’s tools which enhance customer satisfaction, response times, and team productivity while offering more adaptive frameworks and improved interface design.

FeatureDescription
Unified ConversationsView complete customer journey across all channels
Live Chat & MessagingReal-time customer engagement
Help CenterBuild searchable knowledge base articles
Internal Collaboration ToolsLet teams communicate privately on tickets
Customizable WorkflowsAutomate support tasks and routing
Customer TimelineSee complete history of each customer interaction
Visit Now

10.Jira Service Management

Jira Service Management is an application by Atlassian which is an IT Serviced Management (ITSM) software that aids in providing customer support.

It allows service delivery to be fast, collaborative and efficent. It also allows for request, incident, problem and change management as well as SLAs and automation and workflows.

Jira Service Management

When integrated with Jira Software, it allows the IT, development and operations teams to work together seamlessly. The self-service portal, knowledge base integration through Confluence, advanced reporting, and real-time alerts improve control and visibility.

As a result, Jira Service Management is perfect for IT teams wanting to optimize support procedures while providing excellent servies to other organizations.

FeatureDescription
ITIL-Compliant WorkflowsSupports request, incident, problem, and change management
SLA ManagementTracks resolution times and performance
AutomationTriggered workflows for faster issue handling
Self-Service PortalCustomers can raise and track their own tickets
Asset & Configuration ManagementLink assets to support tickets and track lifecycle
Integration with Jira SoftwareConnects development and support teams for faster fixes

Conclusion

To summarize, the selection of customer support software is influenced by the size of your business, the type of support you offer, and the funds available.

Zendesk, Freshdesk, and Zoho Desk are industry leaders with comprehensive, scalable solutions. Help Scout and LiveAgent prioritize swift user experience and simplicity.

Regardless of the tool chosen, all these services boost customer satisfaction, optimize workflow, and enable support staff to provide outstanding tailored assistance through various channels.

FAQ

What is customer support software?

It’s a tool that helps businesses manage and respond to customer queries across multiple channels like email, chat, and phone.

Which software is best for small businesses?

Freshdesk, Help Scout, and Zoho Desk are great for small to mid-sized teams.

Which tools offer live chat?

Intercom, LiveAgent, Freshdesk, and Zendesk all provide live chat features.
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