ETERBASE is a cryptocurrency exchange platform with a focus on multi-asset support and regulatory compliance. ETERBASE is engaged in the process of building a robust and fully compliant platform that offers a broad range of B2C and B2B cryptocurrency-specialized solutions. These include a high-frequency trading platform capable of real-time spot trading and margin trading, over-the-counter trading, and high-frequency server hosting with a direct market access and incentive system for market makers.
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For most exchanges, customer service is an afterthought. Their customer service model is focused on resolving issues instead of serving users. Response times are painfully slow, and some exchanges don’t respond to written or telephone inquiries at all. Kraken, for example, is one of the leading exchanges, and when the demand for identity verification is high, it takes around 30 days to complete the KYC process required for Tier 4 verification. The ETERBASE customer support system will employ a human-centric customer service model to ensure that every incoming request, whether it is sales inquiries from prospective customers or support queries from existing clients, is efficiently managed and responded to. Studies show that exchange customer response time is a key when it comes to trader satisfaction.
The company aims to provide a pragmatic environment for the listing and ongoing supervision of a wide range of blockchain-based assets. Despite the growing number of alternative coins and newly issued tokens, there is a significant lack of exchanges that provide support for more than 100 tradable assets. Initial listing fees and annual fees on their platform will vary according to the asset type rather than the market capitalization. Based on feedback we have received, the most inconvenient factor for newly formed coin and token communities is high listing fees. They intend to strengthen the whole ecosystem by opening additional space for promising coins and tokens that are having trouble getting listed on major exchanges.
The ETERBASE exchange environment features an intuitive trading interface for placing buy/sell orders and a native set of technical analysis tools. The interface system is designed to be highly functional and aesthetically appealing.
To provide a high level of manageability across a range of digital assets for professional and institutional traders, ETERBASE will implement a system to manage multiple sub-accounts. The latest information about portfolio performance and current prices across your sub-accounts can be conveniently accessed through the main account home screen.
Social trading creates a uniquely engaging trading experience by allowing the possibility of following and interacting with top traders and market leaders. This creates an opportunity for successful traders to monetize their knowledge of market events by earning XBASE rewards for providing signals and commentaries.
Developed in Node.js, the microservice framework is optimized to work in asynchronous and nonblocking
modes to ensure high throughput. Persistent data will be stored in MongoDB databases in a highly-available setup with one primary member, two secondary members, and two arbiters. One of the secondary members will be used for regular backups via filesystem snapshots to ensure data consistency. This setup ensures there is no single point of failure and enables horizontal scaling of the infrastructure as needed. With increasing traffic, the system can be scaled easily by adding new servers. The load will be distributed across all available servers automatically
The network stack will utilize the latest hardware and optical networks to handle tens of gigabits per second of traffic without any delays. The digital asset exchange will cooperate with hardware suppliers and vendors to ensure that the server infrastructure stack will deliver the lowest possible latencies and the highest possible availability.
Payment Services Directive
The Payment Services Directive 2 (PSD2) is going to have a major impact on competition between payment providers. The most important change is that banks will have to open their APIs so that the third-party payment providers can access a client’s data directly. In practice, this means that retail customers who hold multiple accounts in various institutions would be able to display all their banking information on just one platform, which brings benefits to smaller and emerging service providers such as ETERBASE.
Robert Auxt – CO-FOUNDER
Kenneth Kumor – CO-FOUNDER
Martin Smutny – CO-FOUNDER
Sam Buxton – ADVISORCO-FOUNDER
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