Marumatchbox began disrupting the market research industry in 2000. We’re a different breed of global insight partner, built on proprietary technology that enables the experts to connect with the people that matter most to the clients. The people bring deep sector-focused knowledge to client projects, so they can build and maintain a competitive advantage. They have agile tech platforms to connect with customers, provide on-demand insight and combine quality research and analytics data sources.
As part of the Marumatchbox Survey, they provide reliable global data connections for on-demand and ongoing access to relevant segments. Made up of deeply engaged, known respondents, the sister company, Maru/Blue, offers online access to high quality, scalable samples. Quality responses produce actionable insights you can count on, enabling you to make smarter, better-informed decisions.
Marumatchbox Survey Basic Information
|Platform Name||Marumatchbox Survey|
|FAx||+1 312 327 3891|
|Contact||+1 312 546 9900|
|Platform Category||Online Survey|
|Address||20 North Wacker Drive Suite 1400 Chicago, IL|
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Global Research Partner
Expedia needed a way of effectively listening to customers worldwide, using results to strategically improve the customer experience as well as actively monitor hotel intermediaries & partners. They needed a cost-effective, flexible solution that.
Woman Health Patient
A pharmacuetical client was in late-stage clinical trials and needed to segment sufferers of a previously unknown female health condition to inform targeted messaging. Specifically, there was a need to identify, quantify and profile high-value.
Marumatchbox Survey global beverages client was looking for ways to launch a new ready-to-drink (RTD) coffee beverage in Latin America. However, there was insufficient knowledge about the role that coffee plays in the region. The client needed to…
The research capabilities are deeply rooted in our proprietary Maru/HUB platform, which powers our research worldwide. HUB allows multiple data streams to be integrated into a single ecosystem, facilitating the real-time analysis of behavioral, transactional and attitudinal information to deliver insights at speed.
The modular architecture allows our teams to constantly innovate, expanding our toolkit without impacting performance and enabling us to quickly respond to the changing needs of the market. HUB is designed to allow users to intuitively and rapidly access the information they need while keeping security and compliance in mind. HUB is fully scalable, processing 10s of millions of surveys per year.
Marumatchbox Survey Sometimes data and market intelligence tell only part of the story. The clients are sector experts, and teams are too, making us uniquely positioned to understand the nuances and challenges our clients face. The global research and consulting teams draw on their extensive experience partnering with global organizations to drive brands forward and provide cutting-edge solutions.
The approach is loaded with iterative learning that drives smarter thinking and better outcomes, reflecting interest as both researchers and stakeholders in empowering clients with insights that build meaningful connections with their customers. To this end, they present clients with the best teams and with the specific expertise needed to ensure the success of their endeavo
What customers don’t tell you can hurt you. Customers have a difficult time understanding, let alone communicating, their emotional process. Uniquely positioned at the intersection between behavior and emotion, we help organizations better understand customers holistically: not just how they think attitudinally, but, more importantly, how they feel, behave and think. By capturing emotion through visual and implicit techniques, we uncover why and how customers connect emotionally and subconsciously with our clients’ brands, products and services.
Marumatchbox Survey start by utilizing passive System 1 tools to understand the strength and influence of subconscious connections – capturing the emotions that overwhelm the human decision-making process. They then layer on choice-based methodologies to replicate how consumers truly behave when faced with decisions. The approaches are deeply rooted in the wealth of behavioral science work that consumers Feel then Behave and lastly Think. By evaluating research issues through both System 1 and System 2 lenses we provide a connected and holistic view of consumer response.
Create meaningful connections that infuse the voice of the customer into every decision
As competition ramps up across the sector, energy consumers have more options than ever before—not just for the provision of energy, but for the products and services enabling connected homes, business and cities. Optimizing the customer experience and securing customer loyalty is a priority. It is no longer enough to connect with them as “rate-payers” through bill and direct mail inserts; customers expect the personalized, digital experience they have in their interactions with other brands.
Marumatchbox Creating meaningful, authentic connections to infuse the voice of the customer into every decision, product and service is the way forward. The agile solutions will not only provide the insights to drive higher CSAT scores, but also build loyalty and trust in the organization to fuel future growth.
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