Imagine, If the your flight’s been delayed and you could instantly receive a voucher! TrustaBit uses blockchain technology to issue compensation to passengers quickly, easily and securely when a flight has been delayed. Our solution will allow consumers to use one voucher at multiple vendors allowing them to have more than one point of sale. Keeping high value passengers loyal is big business. 27% of airline revenue made form business class tickets alone.
Your airline can increase its return on investment for passenger compensation by directly offering their customers a more efficient and convenient way to receive their vouchers. TrustaBit smart contracts will allow your customer service agents to focus more on “the tricky” situations while leaving the mundane and repetitive work to our system.
Currently, when a passenger’s flight is delayed, there is no seamless way for them to get a voucher. The passenger has to explain what happened to a call center or through a form, wait for the customer service rep to decide whether they will receive a voucher and for what amount, then continue to wait for the voucher to be emailed or mailed to them. Then the passenger has to wait again for the voucher to either be emailed or mailed to them. By the time the voucher reaches the passenger the customer loyalty has already decreased.
By using our software, we want to nurture back the travelers emotional connection to your airline. When you deploy TrustaBit into your environment, users can be compensated immediately based on set business criteria. The vouchers will be sent to their email address
immediately when their flights are delayed or cancelled without the need for them to call into a call center or to fill out a form. This will allow you to make things right with the passenger the first time to increase brand loyalty.
White-labeled solution means passengers do not need to download a new mobile app
Brand is positioned as an industry leader
Customer loyalty is quickly restored
Reduced financial impact to airlines
Reduced financial impact to airlines
Customer service agents can focus on escalations rather than repetitive tasks
For enterprise use cases TrustaBit found that it is more feasible to use a private blockchain rather than a public blockchain. Before we look at the differences of the two, let us analyze what they have in common.
They both are decentralized peer to peer networks where each participant maintains a copy of the distributed ledger of digitally signed transactions.
Changing data on the blockchain is extremely difficult, if not impossible. This is an added benefit to keeping an immutable ledger of transactions.
On average, every day more than 8 million people fly.
68% will remain loyal to a program that offers the most rewards.
Flight disruptions cost the global airline industry $60 billion annually
Millennials are the most frequent business travelers of any generation taking 7.4 business trips last year.
Millennials are also more likely to spend extra money on flight upgrades and perks.
97% will post their experience on social media.
Features of TrustaBit
Your customers will begin to trust that your company will make things right with them quickly, easily and securely.
Smart contracts will reduce the costs associated with call center operations.
TrustaBit uses a private blockchain where all participants know that transactions can be detected and traced by auditors.
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